Last updated: 29 September 2026
This policy covers purchases made on this website, sold by Sniper W.L.L. (CR 55377-11), Kingdom of Bahrain. It does not affect your statutory rights under the Consumer Protection Law of the Kingdom of Bahrain (Law No. 35 of 2012).
1. Faulty, damaged or wrong items
If an item arrives faulty, damaged or not what you ordered, tell us within 7 days of delivery with your order number and a photo. We will collect it and replace it or refund you in full, including the delivery charge, at no cost to you.
2. Changed your mind
You can ask to return an item within 14 days of delivery if it is:
- unused, unworn and unwashed, in the same condition you received it;
- in its original packaging, with all tags, labels, seals and accessories;
- returned with the invoice or order number.
You arrange and pay for the return delivery, or bring the item to our head office in Sanad. We refund the price of the item; the original delivery charge is refunded only when the whole order is returned because it was faulty or wrong.
3. Items that cannot be returned
For hygiene and safety reasons, and unless they are faulty, we cannot accept returns of:
- personal protective equipment that has been opened, unsealed, worn or used - for example disposable masks and respirators, earplugs, gloves, and anything worn against the skin;
- filters, cartridges, absorbents and other consumables once their packaging is opened;
- gas detectors and measuring instruments once activated, calibrated or with a broken seal;
- items made, cut, printed or embroidered to your order;
- items damaged by use, installation, washing or misuse after delivery;
- items sold as clearance or final sale and marked as such.
4. How to return an item
- Contact us by email at info@snipershopping.com or call +973 1723 2066 with your order number and the item(s).
- We confirm whether the return is accepted and how to send it.
- Send or bring the item within 7 days of our confirmation.
- We inspect it within 3 working days of receiving it and tell you the outcome.
5. Refunds
- Card, BENEFIT or Apple Pay: refunded to the same card or account through our payment provider within 3 working days of approving the return. Your bank may take 7-14 working days to show it.
- Bank transfer or cash on delivery: refunded by bank transfer to an account in the buyer's name.
- Loyalty points: points you used on the order are returned to your account; points earned on the returned items are removed.
Refunds are made in Bahraini Dinars (BHD), the currency you were charged in.
6. Exchanges
Wrong size or colour? We are happy to exchange unused items within 14 days, subject to stock and the conditions above.
7. Company and account orders
Orders placed on a company account, on credit terms, or against a quotation or tender follow the return terms agreed in that quotation or contract.
8. Contact
Sniper W.L.L., Shop 2403, Road 66, Block 646, Bldg 1575, Al Nuwaidrat, Estiqlal Highway, Bahrain. Email info@snipershopping.com, phone +973 1723 2066.